Instructional copy has special considerations for formatting that allows users to scan and process quickly. When writing instructions within FAQs, tooltips, or other guidance follow these recommendations.

1. When referring to on screen elements, use the exact wording, capitalization, and punctuation used on screen.
2. Bold on screen elements when instructing the user to interact with them.
3. Don't bold other terms or when it isn't actionable.
4. Number ordered lists.
5. Use "select" not tap, press, or click.